Privacy Policy
Last updated: February 1, 2026
The short version
Your data is yours. We don't sell it. We don't use your content to train AI models. We collect what we need to operate the service, protect it with industry-standard security, and give you control over your information.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support. This includes:
- Account information (name, email, organization)
- Documents and files you upload to your knowledge bases
- Usage data and query logs
- Payment information (processed securely by Stripe)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your documents and generate embeddings
- Respond to your queries via our API
- Send you technical notices and support messages
- Monitor and analyze usage patterns
3. Data Security
We implement industry-standard security measures to protect your data. All data is encrypted at rest and in transit. We use secure cloud infrastructure and regularly audit our security practices.
4. Data Retention
We retain your data for as long as your account is active. You can delete your knowledge bases and documents at any time. Upon account deletion, we will remove your data within 30 days.
5. Third-Party Services
We use trusted third-party services to operate our platform, including cloud hosting providers, payment processors, and analytics tools. These providers are contractually obligated to protect your data.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Opt out of marketing communications
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@datapeeps.com